AUS + NZ: All orders are managed by Australia Post eParcel/Australia Post eParcel International. Orders will be shipped within 1-2 business days excluding (public holidays). Once your order has been dispatched, our team will provide you with confirma

AUS + NZ: All orders are managed by Australia Post eParcel/Australia Post eParcel International. Orders will be shipped within 1-2 business days excluding (public holidays).Once your order has been dispatched, our team will provide you with confirmation of shipment and a tracking number. You can use this number to track your order via Australia Post.

How are order's shipped?

For purchases over $80, PILLAR provides FREE standard shipping within Australia. For purchases under $80 within Australia, a flat rate delivery fee of $9.95 applies for standard shipping and $14.95 for express shipping. Most orders are delivered with

For purchases over $80, PILLAR provides FREE standard shipping within Australia.For purchases under $80 within Australia, a flat rate delivery fee of $9.95 applies for standard shipping and $14.95 for express shipping.Most orders are delivered within 3-7 working days from the date we ship your order (depending on where you live in Australia).International shipping is available to New Zealand. Regular shipping rates to New Zealand are AUD$19.95. We offer free shipping over the following thresholds:New Zealand - orders over AUD $150.00Most international orders are delivered within 10-20 working days from the date we ship your order. Please note there have been some delays due to reduced international courier services and delays in customs clearance.

What are your domestic shipping options and costs?

If you have a subscription and need to update your shipping address for future orders please click here for instructions. Alternatively you can email customer_care@pillarperformance.com.au. If you have placed a single order and need to change your sh

If you have a subscription and need to update your shipping address for future orders please click&#xA0;<a href="https://pillarperformance.gorgias.help/en-US/how-do-i-change-the-delivery-details-for-my-subscription-1013122">here</a>&#xA0;for instructions. Alternatively you can email <a href="mailto:customer_care@pillarperformance.com.au">customer_care@pillarperformance.com.au</a>&#xA0;If you have placed a single order and need to change your shipping address, please contact&#xA0;<a href="mailto:customer_care@pillarperformance.com.au" style="text-decoration:none;">customer_care@pillarperformance.com.au</a>&#xA0;urgently with the new shipping address.Unfortunately, if your order has already been picked and packed we can no longer update the shipping address.FOR AUSTRALIAN CUSTOMERS:&#xA0;If the shipping address is within Australia, once you have received your tracking information you may be able to redirect your parcel to a new address with Australia Post. Please click&#xA0;<a href="https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit" style="text-decoration:none;">here</a>&#xA0;for more information.&#xA0;

How do I make changes to my shipping address?

For final total purchase cost over $80, PILLAR provides FREE standard shipping within Australia. You may have used a discount code at checkout making the subtotal of the order less than the free shipping threshold.

For final total purchase cost over $80, PILLAR provides FREE standard shipping within Australia.You may have used a discount code at checkout making the subtotal of the order less than the free shipping threshold.&#xA0;

Why am I being charged for shipping when my order qualifies for free shipping?

Once your order has been released from the warehouse, you will receive confirmation and tracking via email. Please also check your junk folder.

Once your order has been released from the warehouse, you will receive confirmation and tracking via email. Please also check your junk folder.

How do I track my order?

pillarperformance

AUS/NZ Shipping Information

Shipping

Where do PILLAR source their raw ingredients?

I'm not sure if I should be taking supplements, where do I start?

What’s the TGA and why is it important?

Can PILLAR supplements be used by younger athletes?

Can PILLAR supplements be used during pregnancy?

Can PILLAR supplements be used whilst breastfeeding?

General Product Information

When should I take Triple Magnesium?

Is there a difference between the Triple Magnesium Powder and Triple Magnesium Tablets?

Why do the total amounts of magnesium and equivalent elemental numbers on the label not add up?

What makes Triple Magnesium different?

What is Magnesium glycinate?

How does Triple Magnesium support sleep?

Do endurance athletes require more magnesium?

Should I still take Triple Magnesium on rest days or if I don't exercise?

What are the directions for use?

Is Triple Magnesium vegan?

Does Triple Magnesium contain B6?

Can I subscribe to the jar not the pouch?

Does your 400g pouch come in all flavours?

Can I subscribe to the 400g pouch?

Triple Magnesium

When should I take Ultra Omega?

Where is PILLAR Ultra Omega sourced from?

What's the difference between EPA and DHA?

Why should athletes at Omega 3 to their daily routine?

What makes PILLAR Ultra Omega more absorbable?

How does Omega 3/EPA reduce inflammation?

Have you discontinued your Ultra Omega in AU?

Ultra Omega

When should I take Collagen Repair?

Why does Collagen Repair contain Vitamin C?

Is Collagen Repair suitable for vegans?

What is Tendoforte®

Why is collagen supplementation important for injury prevention?

Why should athletes use Tendoforte® Collagen Peptides specifically?

How do Tendoforte® Collagen Peptides work?

Can Collagen Repair also help with healing from injury?

Does PILLAR Collagen Repair contain hydrolysed collagen?

Collagen Repair

When is the best time to take Ultra B Active?

Why does my urine go bright yellow when taking multivitamins?

What does ACTIVATED B vitamin mean?

Why do athletes need vitamin B?

What are the best dietary sources of vitamin B?

Ultra B Active

How does vitamin D help with immune function?

Why does a high training load leave you susceptible to illness?

How does zinc actually work?

What are the impacts of vitamin C deficiency?

When's the best time to take Ultra Immune C for performance outcomes?

Is there a difference between the pouch and jar?

Ultra Immune C

Is creatine safe to use?

What results and over what time can I expect?

Should creatine be used by women?

I have heard you gain weight from creatine. Will this happen to me?

Can I take creatine with other supplements?

Do I need to load creatine?

What is creatine?

What makes PILLAR Creatine Monohydrate different?

Is PILLAR Creatine Monohydrate vegan?

Why is creatine important for athletes?

Creatine

Why is vitamin D considered a hormone?

Does vitamin D support immune function?

Does vitamin D support calcium absorption?

When should I take vitamin D for optimal performance?

Can I get enough Vitamin D from sunlight?

Can I take vitamin D3 alongside Ultra Immune C?

Vitamin D3

How will I receive my gift voucher?

How long will my gift card last?

Can I use my gift card to buy another gift card?

Can I use my gift card on my subscription?

Gift Cards

Product Information

Can I cancel my subscription at any time?

Can I skip an order?

How do I change the frequency of my subscription?

How can I add a product to my subscription?

How do I change the payment method for my subscription?

How do I change the delivery details for my subscription?

Can I add a product for one-time purchase to my subscription order?

I have requested to reset my password but have not received the email?

My ShopPay payment isn't working.

Do you offer subscriptions in NZ, UK and North America?

Subscriptions

Where do you ship?

How are orders shipped?

EU Shipping Information

UK + North America Shipping

UK + North America Shipping Information

Other Regions

What’s Informed Sport?

Are all PILLAR products third party/batch tested?

Where can I find the certificate for my batch number?

Informed Sports Certified

What is your returns policy?

My product/s have arrived damaged, what do I do?

Do you offer change of mind refunds?

Returns and Exchanges

Can I purchase PILLAR instore?

Store Finder

How do I stock PILLAR in my store?

Become A Retailer