Return Policy. We endeavour to replace any product delivered that you are unhappy with, for any reason, provided such return is made within fourteen (14) days of shipment with a valid proof of purchase. You are responsible for all shipping and handli

Return Policy We endeavour to replace any product delivered that you are unhappy with, for any reason, provided such return is made within fourteen (14) days of shipment with a valid proof of purchase.You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We recommend that you take steps to insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.Refunds are processed within approximately fifteen (15) business days of our receipt and inspection of the returned goods. No credit will be issued for material not in a resalable condition. Your refund will be credited back to the same payment method used to make the original purchase on the site.&#xA0;We do not offer refunds for &#x2018;change of mind&#x2019; or on any products designated on this site as non-returnable.If you wish to return a faulty or damaged product, please contact <a href="mailto:customer_care@pillarperformance.com.au" id="isPasted" rel="noreferrer noopener" style=" text-decoration: underline;" target="_blank">customer_care@pillarperformance.com</a> and our team will be happy to assist. If we are unable at the time of return to replace or exchange the product, we will reimburse your credit card for the amount initially debited for the purchase, including any postage charges.

What is your returns policy?

If your order arrives with a faulty or damaged product, please contact customer_care@pillarperformance.com and our team will be happy to assist. You may be requested to provide a photograph of your item/s and /or delivery package to help with determi

If your order arrives with a faulty or damaged product, please contact <a href="mailto:customer_care@pillarperformance.com.au" id="isPasted" rel="noreferrer noopener" style=" text-decoration: underline;" target="_blank">customer_care@pillarperformance.com</a> and our team will be happy to assist. You may be requested to provide a photograph of your item/s and /or delivery package to help with determining a resolution.If we are unable at the time of return to replace or exchange the product, we will reimburse your credit card for the amount initially debited for the purchase, including any postage charges.If a product is deemed faulty, PILLAR Performance may elect to return the product to the manufacturer to determine the nature of the problem.

My product/s have arrived damaged, what do I do?

We do not offer refunds for ‘change of mind’ or on any products designated on this site as non-returnable.

We do not offer refunds for &#x2018;change of mind&#x2019; or on any products designated on this site as non-returnable.

Do you offer change of mind refunds?

pillarperformance

Returns and Exchanges

Where do PILLAR source their raw ingredients?

I'm not sure if I should be taking supplements, where do I start?

What’s the TGA and why is it important?

Can PILLAR supplements be used by younger athletes?

Can PILLAR supplements be used during pregnancy?

Can PILLAR supplements be used whilst breastfeeding?

General Product Information

When should I take Triple Magnesium?

Is there a difference between the Triple Magnesium Powder and Triple Magnesium Tablets?

Why do the total amounts of magnesium and equivalent elemental numbers on the label not add up?

What makes Triple Magnesium different?

What is Magnesium glycinate?

How does Triple Magnesium support sleep?

Do endurance athletes require more magnesium?

Should I still take Triple Magnesium on rest days or if I don't exercise?

What are the directions for use?

Is Triple Magnesium vegan?

Does Triple Magnesium contain B6?

Can I subscribe to the jar not the pouch?

Does your 400g pouch come in all flavours?

Can I subscribe to the 400g pouch?

Triple Magnesium

When should I take Ultra Omega?

Where is PILLAR Ultra Omega sourced from?

What's the difference between EPA and DHA?

Why should athletes at Omega 3 to their daily routine?

What makes PILLAR Ultra Omega more absorbable?

How does Omega 3/EPA reduce inflammation?

Have you discontinued your Ultra Omega in AU?

Ultra Omega

When should I take Collagen Repair?

Why does Collagen Repair contain Vitamin C?

Is Collagen Repair suitable for vegans?

What is Tendoforte®

Why is collagen supplementation important for injury prevention?

Why should athletes use Tendoforte® Collagen Peptides specifically?

How do Tendoforte® Collagen Peptides work?

Can Collagen Repair also help with healing from injury?

Does PILLAR Collagen Repair contain hydrolysed collagen?

Collagen Repair

When is the best time to take Ultra B Active?

Why does my urine go bright yellow when taking multivitamins?

What does ACTIVATED B vitamin mean?

Why do athletes need vitamin B?

What are the best dietary sources of vitamin B?

Ultra B Active

How does vitamin D help with immune function?

Why does a high training load leave you susceptible to illness?

How does zinc actually work?

What are the impacts of vitamin C deficiency?

When's the best time to take Ultra Immune C for performance outcomes?

Is there a difference between the pouch and jar?

Ultra Immune C

Is creatine safe to use?

What results and over what time can I expect?

Should creatine be used by women?

I have heard you gain weight from creatine. Will this happen to me?

Can I take creatine with other supplements?

Do I need to load creatine?

What is creatine?

What makes PILLAR Creatine Monohydrate different?

Is PILLAR Creatine Monohydrate vegan?

Why is creatine important for athletes?

Creatine

Why is vitamin D considered a hormone?

Does vitamin D support immune function?

Does vitamin D support calcium absorption?

When should I take vitamin D for optimal performance?

Can I get enough Vitamin D from sunlight?

Can I take vitamin D3 alongside Ultra Immune C?

Vitamin D3

How will I receive my gift voucher?

How long will my gift card last?

Can I use my gift card to buy another gift card?

Can I use my gift card on my subscription?

Gift Cards

Product Information

Can I cancel my subscription at any time?

Can I skip an order?

How do I change the frequency of my subscription?

How can I add a product to my subscription?

How do I change the payment method for my subscription?

How do I change the delivery details for my subscription?

Can I add a product for one-time purchase to my subscription order?

I have requested to reset my password but have not received the email?

My ShopPay payment isn't working.

Do you offer subscriptions in NZ, UK and North America?

Subscriptions

Where do you ship?

How are orders shipped?

How do I track my order?

EU Shipping Information

How are order's shipped?

What are your domestic shipping options and costs?

How do I make changes to my shipping address?

Why am I being charged for shipping when my order qualifies for free shipping?

AUS/NZ Shipping Information

UK + North America Shipping

UK + North America Shipping Information

Other Regions

Shipping

What’s Informed Sport?

Are all PILLAR products third party/batch tested?

Where can I find the certificate for my batch number?

Informed Sports Certified

Can I purchase PILLAR instore?

Store Finder

How do I stock PILLAR in my store?

Become A Retailer