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Subscriptions

Can I cancel my subscription at any time?

You can cancel your subscription at any time. All you have to do is log into your account, find the 'manage subscription' button and follow the prompts to cancel. Alternatively, you can reach out to [email protected] and we would be

Can I skip an order?

You certainly can. Please follow these steps to skip a subscription order:. 1. First, log into your online account and click the grey 'Manage Subscription' button on your account page to view your customer portal. 2. Click the ‘skip order’ button und

How do I change the frequency of my subscription?

Please follow these steps:. 1. First, log into your online account and click the grey 'Manage Subscription' button on your account page to view your customer portal. 2. Click the 'See More Details' button to view more information about your subscript

How can I add a product to my subscription?

Please follow these steps:. 1. First, log into your online account and click the grey 'Manage Subscription' button on your account page to view your customer portal. 2. Click the 'See More Details' button to view more information about your subscript

How do I change the payment method for my subscription?

Please follow these steps:. 1. First, log into your online account and click the grey 'Manage Subscription' button on your account page to view your customer portal. 2. Click the 'See More Details' button to view more information about your subscript

How do I change the delivery details for my subscription?

Please follow these steps:. 1. First, log into your online account and click the grey 'Manage Subscription' button on your account page to view your customer portal. 2. Click the 'See More Details' button to view more information about your subscript

Can I add a product for one-time purchase to my subscription order?

You sure can!. If this is your first time setting up your subscription, just place your subscription and single purchase in your cart and we’ll take care of the rest. If you already have a subscription, login to your account to access your customer p

I have requested to reset my password but have not received the email?

When you have a subscription with PILLAR, it does not automatically create an account for you, so you may not have an account set up yet. The system will allow you to put in your email to reset your password and still notify you that an email has bee

My ShopPay payment isn't working.

If you have checked that all your card details are up to date, please double check that the card is still linked to your PILLAR subscription within ShopPAy. 1. In the Active orders section, click on the subscription order that you want to edit. 2. Sc

Do you offer subscriptions in NZ, UK and North America?

Unfortunately, at this time, we do not offer PILLAR subscriptions in NZ, North America or the UK.